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Dash Cam Customer Service

customer service

Dash Cam Customer Service

So, you bought a dash cam. You plug it in, but you have no idea how to work it. What do you do next? Do you call a friend? Contact the seller? Or maybe you contact the manufacturer? Some people might even ask to return the item. No matter who you contact, your dash cam customer service will be different.

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The Accident

Back in 2007, I was involved in a car accident, my 2005 Chevrolet Cobalt was hit head on by a Ford Freestar. Instantly, all the airbags deployed, my seatbelt tightened and was in shock that this car hit me at 60km/hr. Getting out of the car, I instantly checked on the other driver and both of us were okay. After all, it was winter conditions and mistakes happen.

Police showed up and towed our cars away and I had no vehicle. I started thinking how was I going to get to work tomorrow? Never mind, how will I get home today? I guess I better call the insurance company and see what happens.

car accident

Positive Experience

So, I get to work and call my insurance company having zero expectations. Firstly, they asked for my policy number. Secondly, they asked if I was alright? Lastly, do I need a rental car? While talking on the phone I received an email for car rental service. I assumed I would have to call and arrange everything. Not even 5 minutes later I receive a call from National Car. They tell me they are on their way to deliver my car. I was floored, I mean the insurance company took care of me. Who would have thought? In short, this all happened in a span of 10 minutes.

car rental

Negative Experience

Since the beginning of COVID, customer experience has dropped. Many companies have transitioned to E-commerce and are offering very little if any customer support. Cutting their sales and support staff. Speaking from experience, I had to order some stickers for Safe Drive Solutions and it took 3 times over email for the company to get it close to right. They would not call me, repeatedly told me there was no phone number to call. Would not even book a video call to discuss. With all this technology available, there was no effort on their part to correct this efficiently. Instead they repeatedly got it wrong over and over again costing their company hundreds of dollars.

Customer Service

Everyone, has a story of a bad experience. Whether it be buying a car, house, food, new tech, or life in general. Think about what you expect for dash cam customer service? When we launched this company we wanted to make it easy. If you want to call us pick up the phone and call, if we are busy we will call you back. Or feel free to text us at the same phone number listed on our website. You can also reach us by email. Read our reviews below and see what our clients are saying. Our goal is to make it a positive experience. However, we rely on feedback from our customers to continuously improve how we operate.

Safe Drive Solutions
5.0
Based on 105 reviews
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Jason Chan
Jason Chan
07:50 10 Aug 22
Ben is very responsive. I sent him an email on a Saturday, then I can have the cam installed the next day, a Sunday... morning! Ben did nice work, very friendly and knowledgeable. Price is good too. Would definitely contact Ben again after getting my second car. Highly recommended!read more
Uğur Meriç Dikbaş
Uğur Meriç Dikbaş
17:28 23 Jul 22
Ben helped us installing the front and rear dash cam to my Honda Cr-V 2022. He did a great job. He did everything so... nicely like he is installing the cam to his own car.I asked for hardwiring and cable hiding specifically. It cost $224 with taxes. And he did everything at my backyard.He hid every cable. He organized all the cable and stabilized to the car. Even the ones that are not seen from the outside… He also connected the cables in a sturdy way (with molding iron onto them etc.)10/10read more
Colin Louw
Colin Louw
23:13 12 Jul 22
Ben was the epitome of efficiency and courteousness. He was on time (actually early), finished the job quickly and... neatly and there was literally no trace he had worked on the car at all. The price for the service was also extremely reasonable. Would definitely recommend him to anyoneread more
Janesh D
Janesh D
17:57 09 Jul 22
Thank you Ben for the the excellent service. The installation was quick and most importantly, Ben gave a tutorial on... all the features of your newly installed camera. More than highly recommend Safe Drive Solutions for all your dashcamera products and installation.read more
Amrit Derhgawen
Amrit Derhgawen
23:27 04 Jul 22
I had a great experience with Safe Drive Solutions. Ben is a super nice guy and a true professional. He knows exactly... what he is doing and he was super helpful and explained the whole process thoroughly, and above all passionately! He really cares for the work he is putting out. Also, he was super quick with replies (even sometimes outside his normal work hours). He replied to all my questions and queries almost immediately. Thanks Ben! 5 Stars.read more
Anthony Paull
Anthony Paull
16:38 30 Jun 22
Ben did a amazing job installing my dash cam. He was on time for my appointment and installed it in no time. Walked me... through how to use it and adjust the setting to how I would prefer. I highly recommend to use safe drive solutions if you need a dash cam for your vehicle.read more
Jose Marino
Jose Marino
04:34 20 Jun 22
Safe Drive Solutions installed the Thinkware F200 for me on a Camry 2015. I am very pleased with the work done. The... work done was professional and prompt and the installer, Ben, was both professional and friendly. At the end of the installation, Ben helped me setup the app on my phone and explained all the settings and operations. He did not considered the job finished until I understood how to operate the camera. I am very pleased and feel protected in my car while driving. I tested the camera on the road and I am very happy with the result. I highly recommend the service provided. Thanks!read more
Harshbir Toor
Harshbir Toor
21:15 14 Jun 22
Ben is a very pleasant person with great service and skills. I got 4 cameras installed by him (all front and rear). He... installed them the next day! I have had the cameras for 2 months now without any issues. His customer support is solid! He drove all the way from Chilliwack to Vancouver to help with an issue that turned out was unrelated to the installation and he did not charge a dime. I would not go anywhere else for a dash cam as he comes to you! Thank you so much for your help and continued support Ben. Much appreciated!read more
Tim C
Tim C
15:52 03 Jun 22
Sent an inquiry and Ben got back to me right away, super helpful in deciding which dash cam to purchase. Was easily... able to set up an appointment for install. Professional service and install.read more
Joe Bassani
Joe Bassani
14:26 14 May 22
Ben did a great job! From me initially contacting him to completing the installation was seamless. 😊Grazie Ben
Nana Katayama
Nana Katayama
21:13 16 Apr 22
Great services! prompt replies, easy steps to make an appointment, fast installation, and explanation of details... including how to use and answering my questions. Happy with the product as well!read more
Vic E
Vic E
17:24 05 Apr 22
Benjamin was punctual and friendly. But what I truly appreciated is that after the installation, he took the time to... walk me through some of the features of the camera(s) and the app. If you're looking for a dash cam w/installation service, I highly recommend Safe Drive Solutions.read more
Aly Tejpar
Aly Tejpar
06:59 04 Mar 22
Amazing service and installation. Have completed dash cam installations in 4 vehicles within the family, with a 5th one... being installed this weekend. Benjamin is great at what he does. Very knowledgeable, responsive and takes pride in his customers being satisfied. Would recommend safe drive solutions to anyone looking to get a professionally installed dash cam!read more
Dave Duns
Dave Duns
19:31 28 Feb 22
Ben is awesome to deal with!Highly recommend using Safe Drive Solutions if you need to purchase and install a dash... cam.It was so convenient that he did the work at my home.Explained fully on how to operate the dash cam before he left.read more
Wayne Drury
Wayne Drury
19:55 25 Jan 22
I just had a dash cam, front and back installed by Brad from Safe Drive Solutions. What a great experience and an... excellent job.. Calm, cool, collected and he certainly knows what he is doing. I knew upfront what it was going to cost - and no hidden fees along with super customer service. If you want the best service in purchasing and/or having a dash cam installed, 100% recommendation for Safe Drive Solutions. Thanks, Brad. Great job..read more
Michael Nesselbeck
Michael Nesselbeck
22:09 19 Jan 22
“Where is it?” This was my reaction after I saw the install complete. I was beyond pleased with how clean and hidden... all the cords are and the camera placements are perfect.They are also flexible and come to you. At the end, they explain all your cameras settings and setup, saving you even more time from reading the manual and doing it yourself. We’ll worth it!read more
Brenda Warhurst
Brenda Warhurst
17:45 13 Jan 22
Booked in for 2 dash cam installs. Very impressed that they came on New Years Day to install. Initially contacted them... by email and got an instant response back by phone. Benjamin took lots of time explaining everything to me. I have little technical knowledge and he went over things with me that I wasn’t aware of such as, park motion detection, batteries etc. Benjamin was there on time, did a great install on both vehicles. He also spent time helping us set them up and going over all the features with us. We are pleased with his service starting from the initial contact to the end of the install. We highly recommended Safe Drive Solutions and will definitely use their service again when we buy a new truck and need it transferred into our new vehicle.Just updating my review. We purchase a new vehicle and needed the dash cam removed from the vehicle it was originally installed in. Benjamin came on very short notice to do the remove and booked us in the next day to install into the new truck. He even came out to my husbands job site to do the install. I can’t express how much we are impressed with the service we have received. Thanks again Benjamin!read more
Ruth Foster
Ruth Foster
04:21 13 Jan 22
Very prompt in replying to emails, happy to answer all our questions, arrived on time and got right to work. Finished... install looks amazing - no wires to be seen, you can't tell panels have been removed. Before he leaves Benjamin takes the time to make sure you know how the unit works, that the Wifi connects to the smart phone app, and that you are welcome to contact him with any questions that may come up. Highly recommend Safe Driving Solutions.read more
Harrison
Harrison
21:37 11 Jan 22
Fast response time and professional work. Only took 45 min! Having two vehicles done and all cameras and wires hidden... neatly away. Almost don't even notice it.read more
Randy Cartwright
Randy Cartwright
03:44 08 Jan 22
Instant response to my email, had every answer to my questions immediately, very professional, mobile install at our... house, on time, super tidy quality work, explained everything after the install, and a very nice man. We will be using Safe Drive Solutions for any future vehicle installs. Thank you Benjamin.read more
Mario G
Mario G
22:27 28 Dec 21
This was the second dash camera that he installed for us.Amazing service. Was on time, friendly, professional and well... prepared.The first installation (a few months back), went perfect.There was one issue with the second installation, but he was able to do some trouble shooting and fix the issue on the spot!100% recommended, won’t disappoint.A++read more
Larissa Mundy
Larissa Mundy
19:42 26 Dec 21
Ben was great, and very professional! He was also very informative and walked me through the app after everything was... installed. His work was very clean and all wires were hidden.10/10 would recommend! Thank you!read more
Ryan Okrane
Ryan Okrane
23:42 13 Dec 21
Arrived early, and finished faster than expected. Everything looks great and works great. The tutorial was super... helpful because the app listed in the Thinkware manual is not the right app anymore. Ben got me up and running with the right app and made sure everything was working before he left.read more
Victor Swarovski
Victor Swarovski
20:43 05 Dec 21
Five stars service!1) Booking time was super smooth.2) Benjamin was right on time at MY place, no need to drive... somewhere and wait!3) The installation was done very professionally and clean.4) After the installation Benjamin patiently explained how the cameras work, helped with installing the software on my phone and helped with setting it up.5) All my questions been answered patiently, I would definitely recommend this company to everyone.read more
David Brekke
David Brekke
21:42 10 Nov 21
Benjamin was thoroughly professional, arrived on time and completed the installation in the time he said he would.... After he finished he explained how everything works in detail, which I truly appreciated. You cannot even tell that an installation had taken place. It looks like it was factory installed and I appreciate that. I would not hesitate to recommend Benjamin and Safe Drive Solutions. Job well done! Thanks, Ben!read more
Russ Anderson
Russ Anderson
18:57 02 Nov 21
I had done my research and struggled with other cameras that were supposed to be plug and play. After reaching out to... Ben with Safe Drive he took the questions and frustration out of my buying process. Not only was his full install price better than the big box retail stores, he had a better unit, larger SD card in my vehicle within days of booking the appointment. He came right to the house for the install. More importantly he walked me through set up and how to use the app. His polite, professional and well informed nature was a pleasure to see. Nice Job Ben. My neighbor is now getting a unit as well.read more
Chloe
Chloe
20:14 24 Oct 21
Anyone considering a dash cam should look into Safe Drive Solutions. Ben is very knowledgeable and will recommend the... best package for your needs. He will also install right at your house saving you timeread more
Cara L. Doell Emmy Award Winning Hairdresser
Cara L. Doell Emmy Award Winning Hairdresser
20:49 17 Oct 21
Ben responded quickly, was professional, prompt and courteous in installing our vehicle security camera and showing us... how it all worked. Assured us to contact him if we had any further questions and we felt cared for above and beyond. His service business is excellent value for money. So happy we reached out to this company.Thank you!read more
Anjuman Grewal
Anjuman Grewal
21:24 13 Oct 21
Really happy with the customer service and installation!Benjamin was really helpful and prompt with our email... correspondence when I had questions in-regards of the dash cams, quote and installation. Also, taking the time to help me log in and go over the iRoad app for my 2-channel dash cams was awesome too.Entire experience was seamless, and I'll definitely recommend them to my friends & family!read more
Su Ta
Su Ta
19:45 27 Sep 21
Ben does an exceptional job that is fast, professional, and competitively priced. I would recommend him for any... installation you may have. His speed at communication and follow up is also an added bonus. Thanks' so much Ben, I will be coming back with other vehicles and recommending you from now on!read more
Larry Jacobson
Larry Jacobson
01:41 20 Sep 21
I found Benjamin from a Google search. I wanted a mobile service and he only does mobile. His web page was very... informative and easy to navigate. There are two cars in our household and I booked an appointment for both cars.I felt the price was fair and he booked both cars. Benjamin was on time and both cars were completed in two hours. Once completed Benjamin helped set up the app and explained how the dash cams work. If you are in the market for dash cams I highly recommend him. Great service.read more
Holly C
Holly C
21:38 15 Sep 21
I had a lot of questions before booking an appointment and Benjamin answered all of them very patiently (and quickly)... through email. He was just as patient in person and did a great job installing my dashcam for me. The dashcam is really good quality and comes with warranty as well. The wires are completely hidden. As for the installation, it was quick and he explained everything thoroughly. Not only are Benjamin's prices competitive, but he is also very professional. I can't recommend him highly enough.read more
Shine S
Shine S
04:42 06 Sep 21
Having Ben come and set up my dashcam, that I purchased from someone else, was a wonderful and stress free experience.... I wish I’d know about him and SafeDrive Solutions earlier because I would have definitely purchased it from him instead! He was extremely knowledgeable, very patient and professional and I’m grateful I found him. I know now where I’m going if I ever need another one! Thanks Ben 😊read more
Cara P
Cara P
14:48 19 Aug 21
I had a great experience with Benjamin. He was very professional and answered any questions I had beforehand. He had... the job done in no time at all. It was great, I didn’t even have to leave my home! Would highly recommend him.read more
E. B.
E. B.
20:15 02 Aug 21
I had a really good experience with Safe Drive Solutions; I had both front and back dash cams installed, and they've... been working perfectly. Unfortunately since I have a very new car model, one clip broke during installation. Benjamin ordered the replacement part and came back to fix it a few days later at no additional cost.read more
Kim McInroy
Kim McInroy
00:33 01 Aug 21
Benjamin was great! He was very friendly and knowledgeable. My husband and I talked his ear off the whole time and he... didn't miss a beat. Love the dash cams in my vehicle now. Still getting used to seeing one in my rear view mirror with the new one recording the back now too. I really do like that my dash cam announces when I am coming up to a red light camera intersection and when I get in it tells me how many incidents occurred from parking mode. Benjamin helped explain the app and all the settings so that it is very easy to use. Definitely have more peace of mind driving around town now. Thank you Benjamin, it was a pleasure doing business with you. Quality product and quality service. 5 stars 🌟read more
Ward Cameron
Ward Cameron
13:42 27 Jul 21
Ben arrived when he said he would which was convenient, he performed a very professional installation. I am pleased... with his work and his ethic. I highly recommend him, his work is top notch. The dashcam front and rear work very well and all wires were nicely hidden.read more
marius t
marius t
00:39 21 Jul 21
Benjamin was very prompt in responding with his quote for our Nissan Rogue dual channel camera system. He came to our... house and installed the system on the spot and spent a fair amount of time on training us on how the system works. Very happy with the purchase and extremely satisfied with Benjamin's services. Would recommend him with confidence.read more
Chris Ruttan
Chris Ruttan
22:56 13 Jul 21
Safe Drive Solutions was great to work with. They recommended a cable to make the install faster and post install... experience better. The install was clean & easy, plus it was at my house which was great. I'd recommend them to anyone looking for help with a dashcam + installation.read more
Howard Kettner
Howard Kettner
16:22 28 Jun 21
Terrific installation of 2 dashcams - both of which were 3 camera (forward, rearward and inside) systems. Also a... terrific camera/monitor system on my John Deere tractor for better viewing when using front end fork or bucket attachments. Will definitely use Safe Drive for future installations.read more
Radmila Canada
Radmila Canada
14:19 21 Jun 21
I am very happy with installation of my dash cam. I decided to hire a professional company to do this for me as i had... not much success with previous dash cams when my friends or family installed it for me. Benjamine the owner is very pleasant to deal with. He was on time and i would recommend him to anyone! Thank you for the great service!read more
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