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Dash Cam Customer Service

customer service

Dash Cam Customer Service

So, you bought a dash cam. You plug it in, but you have no idea how to work it. What do you do next? Do you call a friend? Contact the seller? Or maybe you contact the manufacturer? Some people might even ask to return the item. No matter who you contact, your dash cam customer service will be different.

The Accident

Back in 2007, I was involved in a car accident, my 2005 Chevrolet Cobalt was hit head on by a Ford Freestar. Instantly, all the airbags deployed, my seatbelt tightened and was in shock that this car hit me at 60km/hr. Getting out of the car, I instantly checked on the other driver and both of us were okay. After all, it was winter conditions and mistakes happen.

Police showed up and towed our cars away and I had no vehicle. I started thinking how was I going to get to work tomorrow? Never mind, how will I get home today? I guess I better call the insurance company and see what happens.

car accident

Positive Experience

So, I get to work and call my insurance company having zero expectations. Firstly, they asked for my policy number. Secondly, they asked if I was alright? Lastly, do I need a rental car? While talking on the phone I received an email for car rental service. I assumed I would have to call and arrange everything. Not even 5 minutes later I receive a call from National Car. They tell me they are on their way to deliver my car. I was floored, I mean the insurance company took care of me. Who would have thought? In short, this all happened in a span of 10 minutes.

car rental

Negative Experience

Since the beginning of COVID, customer experience has dropped. Many companies have transitioned to E-commerce and are offering very little if any customer support. Cutting their sales and support staff. Speaking from experience, I had to order some stickers for Safe Drive Solutions and it took 3 times over email for the company to get it close to right. They would not call me, repeatedly told me there was no phone number to call. Would not even book a video call to discuss. With all this technology available, there was no effort on their part to correct this efficiently. Instead they repeatedly got it wrong over and over again costing their company hundreds of dollars.

Customer Service

Everyone, has a story of a bad experience. Whether it be buying a car, house, food, new tech, or life in general. Think about what you expect for dash cam customer service? When we launched this company we wanted to make it easy. If you want to call us pick up the phone and call, if we are busy we will call you back. Or feel free to text us at the same phone number listed on our website. You can also reach us by email. Read our reviews below and see what our clients are saying. Our goal is to make it a positive experience. However, we rely on feedback from our customers to continuously improve how we operate.

Safe Drive Solutions
4.9
Based on 37 reviews
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Cara L. Doell Emmy Award Winning Hairdresser
Cara L. Doell Emmy Award Winning Hairdresser
20:49 17 Oct 21
Ben responded quickly, was professional, prompt and courteous in installing our vehicle security camera and showing us... how it all worked. Assured us to contact him if we had any further questions and we felt cared for above and beyond. His service business is excellent value for money. So happy we reached out to this company.Thank you!read more
Anjuman Grewal
Anjuman Grewal
21:24 13 Oct 21
Really happy with the customer service and installation!Benjamin was really helpful and prompt with our email... correspondence when I had questions in-regards of the dash cams, quote and installation. Also, taking the time to help me log in and go over the iRoad app for my 2-channel dash cams was awesome too.Entire experience was seamless, and I'll definitely recommend them to my friends & family!read more
Su Ta
Su Ta
19:45 27 Sep 21
Ben does an exceptional job that is fast, professional, and competitively priced. I would recommend him for any... installation you may have. His speed at communication and follow up is also an added bonus. Thanks' so much Ben, I will be coming back with other vehicles and recommending you from now on!read more
Larry Jacobson
Larry Jacobson
01:41 20 Sep 21
I found Benjamin from a Google search. I wanted a mobile service and he only does mobile. His web page was very... informative and easy to navigate. There are two cars in our household and I booked an appointment for both cars.I felt the price was fair and he booked both cars. Benjamin was on time and both cars were completed in two hours. Once completed Benjamin helped set up the app and explained how the dash cams work. If you are in the market for dash cams I highly recommend him. Great service.read more
Holly C
Holly C
21:38 15 Sep 21
I had a lot of questions before booking an appointment and Benjamin answered all of them very patiently (and quickly)... through email. He was just as patient in person and did a great job installing my dashcam for me. The dashcam is really good quality and comes with warranty as well. The wires are completely hidden. As for the installation, it was quick and he explained everything thoroughly. Not only are Benjamin's prices competitive, but he is also very professional. I can't recommend him highly enough.read more
Shine S
Shine S
04:42 06 Sep 21
Having Ben come and set up my dashcam, that I purchased from someone else, was a wonderful and stress free experience.... I wish I’d know about him and SafeDrive Solutions earlier because I would have definitely purchased it from him instead! He was extremely knowledgeable, very patient and professional and I’m grateful I found him. I know now where I’m going if I ever need another one! Thanks Ben 😊read more
Cara P
Cara P
14:48 19 Aug 21
I had a great experience with Benjamin. He was very professional and answered any questions I had beforehand. He had... the job done in no time at all. It was great, I didn’t even have to leave my home! Would highly recommend him.read more
E. B.
E. B.
20:15 02 Aug 21
I had a really good experience with Safe Drive Solutions; I had both front and back dash cams installed, and they've... been working perfectly. Unfortunately since I have a very new car model, one clip broke during installation. Benjamin ordered the replacement part and came back to fix it a few days later at no additional cost.read more
Kim McInroy
Kim McInroy
00:33 01 Aug 21
Benjamin was great! He was very friendly and knowledgeable. My husband and I talked his ear off the whole time and he... didn't miss a beat. Love the dash cams in my vehicle now. Still getting used to seeing one in my rear view mirror with the new one recording the back now too. I really do like that my dash cam announces when I am coming up to a red light camera intersection and when I get in it tells me how many incidents occurred from parking mode. Benjamin helped explain the app and all the settings so that it is very easy to use. Definitely have more peace of mind driving around town now. Thank you Benjamin, it was a pleasure doing business with you. Quality product and quality service. 5 stars 🌟read more
Ward Cameron
Ward Cameron
13:42 27 Jul 21
Ben arrived when he said he would which was convenient, he performed a very professional installation. I am pleased... with his work and his ethic. I highly recommend him, his work is top notch. The dashcam front and rear work very well and all wires were nicely hidden.read more
marius t
marius t
00:39 21 Jul 21
Benjamin was very prompt in responding with his quote for our Nissan Rogue dual channel camera system. He came to our... house and installed the system on the spot and spent a fair amount of time on training us on how the system works. Very happy with the purchase and extremely satisfied with Benjamin's services. Would recommend him with confidence.read more
Chris Ruttan
Chris Ruttan
22:56 13 Jul 21
Safe Drive Solutions was great to work with. They recommended a cable to make the install faster and post install... experience better. The install was clean & easy, plus it was at my house which was great. I'd recommend them to anyone looking for help with a dashcam + installation.read more
Howard Kettner
Howard Kettner
16:22 28 Jun 21
Terrific installation of 2 dashcams - both of which were 3 camera (forward, rearward and inside) systems. Also a... terrific camera/monitor system on my John Deere tractor for better viewing when using front end fork or bucket attachments. Will definitely use Safe Drive for future installations.read more
Radmila Canada
Radmila Canada
14:19 21 Jun 21
I am very happy with installation of my dash cam. I decided to hire a professional company to do this for me as i had... not much success with previous dash cams when my friends or family installed it for me. Benjamine the owner is very pleasant to deal with. He was on time and i would recommend him to anyone! Thank you for the great service!read more
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